Refund policy
Refund Policy
At Vinny's Wholesales, your satisfaction matters. If something isn't right with your order, we're here to help.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping fees are non-refundable.
Returns
To initiate a return, contact us first at info@vinnyswholesales.com and a return address will be provided based on the product fulfilled.
We accept returns within 30 days of delivery. To be eligible, items must be:
- Unused
- In original packaging
- In the same condition as received
- Accompanied by proof of purchase
Certain items are not eligible for return due to hygiene or safety reasons, including:
- Personal care items
- Beauty products
- Undergarments
- Opened consumables
If an item is not eligible for return, it will be clearly stated on the product page.
Exchanges
We replace items only if they are defective, damaged, or incorrect. Contact us at info@vinnyswholesales.com to request an exchange.
Order Issues & Damaged Items
If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery with your order number, photos of the issue, and a description of the problem. We will resolve the issue quickly.
Cancellations
Orders can be canceled within 12 hours of purchase. After this window, orders may already be processing and cannot be canceled.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How to Return an Item:
- Email us at info@vinnyswholesales.com within 30 days of delivery with your order number and reason for return
- We will reply within 1–2 business days with return instructions
- Ship the item back in its original packaging (return shipping is at your cost unless the item is damaged or incorrect)
- Once received and inspected, we will notify you of approval within 3–5 business days
- If approved, your refund will be issued to your original payment method within 5–10 business days
Contact Us
📧 Email: info@vinnyswholesales.com 📞 Phone: (267) 290-3914
We're here to help.